When ordering from Modern Place, we take the design and ordering process step by step to ensure you get exactly what you need for your project. The best time to start on lighting for a hospitality project is months in advance, guaranteeing you full samples for approval along with the best rates of freight. A hotel can save in excess of $30,000 by using sea shipping instead of air freight by simply planning ahead of time instead of waiting until the last minute.
The first step in the process is to call one of our project managers and send any concepts or designs with estimated counts for the project. We typically offer quotes with freight options within 24-48 hours including sample timelines and whether special moldings will be needed. Once samples are ordered, expect between 20-30 days before you receive them. At the sample stage, any remarks or adjustments can still be made to ensure you get the exact design you need. Once samples are approved, it takes around 25-35 days for fixtures finish production and to be shipped via your desired method. We highly recommend sea shipping for larger projects since air freight varies greatly in price and requires extra packaging for goods to be delivered safely. Custom packaging is available with your logo or brand, free by request.
Once goods are delivered, we offer full support to electricians, designers and anybody involved in the project for 5 years. Any defects or problems in the order will be replaced with new fixtures. Along with the order, we include extra fixtures to eliminate as many maintenance issues or guest damages as possible. Samples are refunded once the order is placed.
We meet all certification required to pass any inspection anywhere in the world. Our products all have UL listed marks, RoHS Compliance, and other safety standards including testing and heat testing. Our wall sconces also come fully ADA compliant. Most of our LED models also run above 110 lumens per watt, ensuring you get top of the line efficiency.
Support & Services Offered
We offer phone support from 8AM to 8PM CST Monday through Saturday for all of our commercial clients, this gives you the ability to reach us at a reasonable hour anywhere in the world. For medium to large orders, we offer free 3D modeling (refunded after order) for custom and standard designs. If you’re interested in turnkey solutions, we offer pre-made room packages to save you money on design costs.